Requirements
- Fresher’s who have completed graduation/PG (BCom, BBA, BBM, MCom, MBA)
- Highly energetic and dynamic professional who are always striving to do better for our customers.
- Should be flexible working in any shifts
- Candidate having experience of Mortgage Process/banking Operations is an added advantage
- Excellent communication skills in written and oral English
- Strong in exercising sound judgement backed by analytical, problem solving skills
- Carrying impressive interpersonal skills to communicate effectively with our Australian frontline and leading lenders
- Strong in living cultural and ethical values to demonstrate sense of accountability, collaboration, excellence, integrity and respect.
Responsibilities
- Work completed within Banks set policies, procedures and standards and able to apply business knowledge in daily work.
- Monitors progress on outstanding matters
- Gain understanding of customer queries/concerns.
- Recognise issues requiring escalation and act accordingly.
- Develop sound relationships with ANZ customers & ANZ staff by maintaining two-way communication.
- Handle queries from ANZ customers & staff. Provide continuing liaison with customers through to final resolution. Answer all emails and calls in a professional manner.
Location : Bangalore
