Amazon hiring Seller support associate | Any degree

Job Role : Amazon - Seller support associate

Want to join the Earth's most customer centric company? 

Do you like to dive deep to understand problems? 

Are you someone who like to challenge Status Quo? 

Do you strive to excel at goals aligned to you? If yes, Amazon have opportunities for you. 

The Selling Partner Support (SPS) team at Amazon is looking to hire candidates who can excel in a Virtual (Work from Home) Environment. The SPS team acts as the primary interface between Amazon and our 3rd party Sellers and Vendors. Sellers are our 3P customers that join the 'Selling on Amazon' program which in turn enables both individuals and businesses to sell their products and inventory on Amazon Marketplaces. When one registers as a Vendor, Amazon becomes a full-time distributor of your products. Amazon buy and store the inventory, and take care of everything from shipping and pricing to customer service and returns. India as a region support different marketplaces in India, NA, EMEA & APAC.

Company Profile

Amazon Development Centre (India) Pvt. Ltd.

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Visit Official website : www.amazon.in

Roles and Responsibilities

• The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

Qualification 

Bachelor Degree in any discipline 

Requirements 

• Excellent written and verbal communication in English
• Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
• Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
• During the first four months (Training & Transition) no unplanned leaves are allowed.
• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
• Home environment free from background noise where you can connect to the internet and work on your deliverables.
• Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
• Should have access to mobile phone at all times from a reliable provider.
• Should have power back up in case of power shut down.
• Should be willing interact with Seller over calls / email / chat depending on the business need.
• Candidate should be willing to work from office location post Covid.

Note: All the interviews will happen virtually over video conference and please make sure you have a laptop or desktop with webcam and good internet connection for taking up assessments and interview.

Additional Information

Information security: You should be will to sign a undertaking pertaining to do's and don'ts in accordance to the data Security policy

Ergonomic Furniture: In Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk as their workspace

Candidates should have all the below documents and should be share the soft copy of documents during final level of interview process.

Educational Document - Degree Certificate / Provisional Certificate / Consolidated Mark Sheet

Employment Document - Relieving letter / service letter from all the previous companies and last three months' pay slip

How to Apply

1. Interested candidates can register for this role using this registration link - Click here
2. After completing the registration, eligible candidates will receive an email with subject line Amazon - Online Test Invitation from admin@hirepro.in with assessment link, user name and password for the initial levels of online assessments.
3. Once started, all assessments should be completed on the same day.
4. You can take the assessment only in laptop or desktop with Webcam and good quality USB headphone with mic.

Salary: 2,75,000 - 3,75,000 P.A.

Industry: Internet, Ecommerce

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/Senior Associate -(NonTechnical)

Employment Type: Full Time, Permanent

Apply Now!!!