1. Service Owner
Job Description
- Prioritize and assign day-to-day operational support issues/tasks.
- Monitor team performance to ensure service levels and expectations are met.
- Act as primary point of escalation for management and key users on urgent issues
- Accountable for maintaining & managing end user hardware and software assets.
- Setting the right KPIs and OKRs for Service Teams and tracking progress
- Manage EUC Engineers, including hiring, training, coaching, remediation, and performance reviews
- Look to continually improve all aspects of the End User Computing.
Location : Abu Dhabi, UAE
2. Specialist
Job Description
- Minimum of Bachelor’s Degree from a recognized institute
- 4-6 years of experience in the banking industry
- Understand the control document approval framework
- Review and vet the control document approvals furnished by the control document owners to the GPP team for publishing.
- Communicate the successful publishing of the control document to the control document owner.
3. Relationship Officer
Requirements
- Leadership & team management
- Good knowledge of BB products
- Service quality & customer handling skills
- Good Computer skills; Excel, word, PP
- Motivated & Proactive approach
- Competitive and ability to work in multi cultural environment.
Location : Abu Dhabi, UAE
4. AVP & Lead, Collections
Job Description
- Bachelor’s Degree needed
- Minimum of 10 years of experience in consumer banking
- Adherence to Collection Policies and Procedures
- Adherence of Collection Targets / Budgets
- Ensure compliance whilst dealing with Customers.
Location : Abu Dhabi, UAE
5. Senior Engineer - Manager
Requirements
- 10-15 Years of Experience in Software Development Life Cycle or Service Management
- Deep expertise in 1 or 2 technology stacks and ability to quickly learn new technologies
- Ability to coach and guide the team of Engineers or other Service Management Staff
- Ability to identify requirements and create a solution architecture that meets identified requirements
- Ability to analyze the solution or processes and offer ways to simplify it.
Location : Abu Dhabi, UAE
6. Project Manager
Requirements
- Min. Graduate, Master preferred
- Min 15 years of experience of managing a diverse portfolio in a matrix environment
- Experience of full project life cycle delivery;
- Proven PMO experience and operating at a leadership level
- Experience of establishing a PMO from scratch
- Demonstrable stakeholder management skills
Location : Abu Dhabi, UAE
