Job Role : Customer Service Executive
Experience : Minimum 1 Year handling calls.
Industry : Any ( BPO/KPO etc). Preferred from Ecommerce background.
Skill Set : Excellent communications Skills.
Timings : Rotational Shifts
Job Responsibilities
- Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
- Review orders on a daily basis for possible store assignment issues for fulfilment, address issues.
- Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.
- Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
- Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
- Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.
- Work with Operations to address and resolve store issues.
Mail your resume at careers@nykaa.com
