Job Title : Team Leader
No of positions: 1
Experience: 1 to 2 years of Team handling experience (End to end Sales)
Responsibilities
- Work closely with the team, motivating and coaching them.
- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction.
- Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
- Having “morning huddles” to make sure that your team know what their objectives are for the day
- Call listening and giving feedback to Agents on how they can improve
- Meeting and over exceeding the Team sales target
- Controlling Attrition & Absenteeism
- Taking call escalations and looking out over your team for when an Agent may need help
- Ongoing coaching and development of your team
- Monitoring and driving individual and team performance, usually against a set of key performance indicators (KPIs)
- Preparing reports for your Line Manager on performance against these KPIs
- Ongoing motivation of your team to ensure a positive mindset and customer-focused attitude remains throughout
- Identifying and addressing any people issues, and being a pillar of support for your team members
- You may also be expected to take on responsibilities like:
- Training your team members to identify cross-sell and upsell opportunities
- Contribute to overall customer experience by promoting awareness of any company-wide customer experience initiative
- Make the best use of the resource by effective resource planning
Requirements
- Previous experience as a Team Leader – Sales process
- Track record of over-achieving quota
- Good interpersonal skills
- Good Analytical skills
- Customer centric
- Good MS office skills like Microsoft Excel and Power Point
- Good presentation skills
- Fluency in multiple languages English, Hindi & Marathi.
- Graduates/Undergraduates
- Flexible to work in shifts (6 days with rotational weekly off)
- Ready for relocation if required
- Adaptability and accountability.
- Fluency in multiple languages English, Hindi & Marathi.
- Should posses a latest Smart Phone with good network coverage of at least 2 leading telecom service providers
- Broadband/Wifi connection will be an added advantage
About Company
Nuvento Systems Private Limited
Nuvento is synonymous with innovative technology services. We kicked off our specialized solutions & services in 2007 and have rapidly grown in the areas of Business Intelligence, Data Analytics, Software Quality Assurance and Software Architecture. This has helped us forge partnerships with Oracle Platinum, Microsoft Silver and IBM Technologies in the business intelligence (BI) area. Head quartered in Kansas USA, we serve across various verticals such as financial services, insurance (BFSI), telecom, retail, construction and hi-tech. Our operations also extend to India (Thrichur) with sophisticated R&D center to cope with the growing list of customers from across the globe.
Visit website : www.nuvento.com
Interested can sent your resumes to CAREERS@NUVENTO.COM
