Job Title : Senior UX Researcher
Job Description
- Responsible for ensuring quality, consistency and coherence of content.
- Primarily responsible for creating, executing and delivering all content needs across the organization.
- Collaborate with various members of the product design, creative design and marketing teams to ensure consistency of copy and tonality of voice across products & campaigns.
- Participate in marketing campaign roadmaps with the Creative Director & stakeholders from marketing teams.
- Participate in product roadmaps with PMs & Principal Designers.
- Work with various teams to experiment with new types and applications of content where needed and measure success.
- Lead, mentor & manage a team of content writers.
Responsibilities
- Prioritize high-impact UX research to identify opportunity areas and gaps, to fuel product development cycles, across geographies
- Collaborate with stakeholders across teams, including partner teams, to understand research needs, scope requirements and create proposals that clearly convey the goals
- Conduct qualitative research, such as surveys, to evaluate the impact of product changes and gather insights at scale
- Conduct quantitative research studies and create reports including field observations as well as in-person and remote interviews, for the Ola consumer-side
- Create research material like interview scripts, facilitator notes, screeners and more
- Synthesize and present research findings, with strong recommendations, to inform business decisions across all levels of the organization - via presentations, reports and workshops, etc.
- Advocate for the user and build empathy across the organization, with peers and leaders across design, product management, marketing and engineering (including partner teams)
Requirements
- 7-12 years of experience in user or design research
- Excellent communication skills
- Bachelor degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience
- Comfortable with business tools like Excel and Keynote, to help you create and share research findings, as well as design infographics
Working Days
5 days/week
